Shipping & Refund policy
The24Online.com strives to deliver goods as quickly and precisely as possible. Read on to learn all about delivery and returns and please note that your shipment(s) can be subject to custom inspections regardless the shipping companies.
(i.e. the shipment(s) can be opened)
Once the shipment(s) has arrived in the destination country, customs duties and taxes will be charged if necessary. Those charges must be paid separately by the customer, Our estimated delivery time is within 1-2 business days depending on the location. Once your order get shipped, we will share the Courier details with tracking ID so that you can track your order easily.
We provide worldwide delivery on every product. The price for delivery can be found at the checkout page depending on the purchase amount. The24Online.com uses the best carriers in the business to provide fully insured service. Your items will be shipped between 1 and 3 working days, depending on the destination country. we will share the Courier details with tracking ID so that you can track your order easily.
Overseas deliveries are started when all goods you order are stocked in the warehouse. Although some orders may be delayed by security checks, particularly if delivery is not selected to the cardholder’s address or place of work. During extremely busy periods, such as just before Christmas, it may not be possible to meet this cut off time.
Tracking number(s) will be provided in your confirmation email once your order has been ready. If you place an order the products sold by several separate sellers, we may also combine them into one parcel.
lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.